We ensure that every order undergoes thorough quality checks before being shipped, so you can be confident that you’re receiving the highest standard of products. Exchange requests will only be accepted for items with manufacturing defects. To request an exchange, we ask that you record a video while unboxing the package and share it with us within 24 hours of delivery. Please note that exchanges are not applicable for incorrect items ordered.
Exchange Conditions:
- The product must be unused.
- Exchanges are only available for the same model.
- The buyer must notify us within 24 hours of delivery if the product is defective.
- A video showing the unboxing of the product is required for the exchange request.
- The free replacement offer is available for one-time use only.
Note : Exchange requests are subject to approval by our customer service team.
Once approved, the buyer is responsible for the return shipping costs. To initiate the exchange process, simply take clear photos of the product, packaging, tags, and booklets. Then, contact our support via call or WhatsApp to request the return. Upon receiving the returned item, we will inspect it and proceed with the exchange. Our team will keep you informed via call or WhatsApp throughout the process, ensuring smooth communication until the replacement is completed.